Transactions: troubleshooting issues

how to verify moonpay

Refunds for failed transactions are typically processed within ten business days. However, banks may take longer to remove the charge from your statement. If it’s been more than ten business days and you still await the refund, I recommend contacting your bank. We can’t make it faster, but your bank could help speed up the refund.

\n On Ramp – Buy Crypto\n

When you purchase cryptocurrency using local currency like dollars or euros, in most cases you’ll need to verify your identity. Explore our Transaction FAQs for quick answers to common questions about your transactions. Learn about checking transaction status, the duration of card payments, and whether you can edit or cancel your order. Get insights into canceling a bank transfer purchase order and find solutions to various transaction-related queries. Usually, card payments are fast and processed once all necessary checks are done. Due to verifications, initial transactions could take a few minutes to a few hours.

How do I increase my transaction limit?

  1. You may be asked to provide proof of income / source of funds when you initiate a buy transaction.
  2. Once the status is completed, the order can’t be reversed, and the funds will be withdrawn.
  3. Once we get this information, we’ll verify the transfer and tell you how to retrieve your crypto.

When your transaction fails, we immediately cancel the temporary pre-authorization on your card. We cannot refund or assist you if you sent your cryptocurrency to the wrong wallet. We cannot control your wallets or the addresses you use to send cryptocurrency.

how to verify moonpay

I have been charged multiple times for the same order

When you initiate a purchase of cryptocurrency, you may be asked to submit proof of income or source of funds. You may be asked to provide proof of income / source of funds when you initiate a buy transaction. Usually, this happens because of payment or account issues. If your bank says, ”Your transaction has been declined”, contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues.

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To successfully completed the ID verification process, you must submit an ID that has at least three months of validity remaining. For example, if the current date is January history alternative to nicehash 1, your ID’s expiry date must be no sooner than April 1. There are no exceptions to this requirement, so you’ll need to obtain and submit a new ID before continuing.

how to verify moonpay

Once we get this information, we’ll verify the transfer and tell you how to retrieve your crypto. Cover the middle digits of your card’s number in the photo for extra security. This article can help you solve any problems you may encounter when getting verified on MoonPay. A photo of yourself holding the physical card that you registered with Apple Pay. You can also increase your limits from the home screen of the MoonPay app.

If you can’t use your non-MoonPay wallet, please ask your wallet provider for help. You are unlikely to have been charged multiple times for the same order. https://cryptolisting.org/ But make sure to check if you accidentally placed more than one order. If your bank statement still shows the charge after 10 days, contact your bank.

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